Flight Passenger Rights


Everyone who travels by plane to or from Europe is protected under the European regulations. Unfortunately very few passengers are aware of this and those who do often lack the legal knowledge and persistence required to successfully claim compensation for a delayed, cancelled or overbooked flight. Here’s how to find out how much compensation you are entitled to:


  • EU Regulations

    Under EU Regulation (EC) 261/2004 you are entitled to compensation of €250, €400 or €600 per passenger every time when your flight is delayed, cancelled or overbooked. The amount you are entitled to is dependent on the distance and destination of your flight.

  • Are You Eligible?

    There are multiple things that come into play, like the flight distance, length of delay, weather conditions on the day of your flight and other extraordinary circumstances. To know for sure, submit your flight details and we’ll get back to you as soon as possible.

  • We’ll check your flight completely free of charge
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FIND OUT IF YOUR FLIGHT IS ELIGIBLE TO CLAIM

How much can you claim?

The rules of Regulation (EC) 261/2004 are very simple – if your flight was delayed by three or more hours and if it wasn’t a result of extraordinary circumstances, you are entitled to financial compensation.

This regulation applies to all airlines worldwide. If your flight departed from a non-EU airport it is still possible you are entitled as long as you meet a condition that operating airline is based in Europe.
Obviously, this is something we verify when you submit your claim.

Calculating compensation amount is more tricky as you need to know specifics but following the given chart should give you a rough idea.


AMOUNT: FLIGHT DESTINATION & DISTANCE
Compensation of € 250 For flights of up to 1500 kilometres
Compensation of € 400 For all other flights within the EU
Compensation of € 400 For flights between 1500 and 3500 kilometres from or to an airport within the European Union
Compensation of € 600 For all other flights

* Please note: in the case of a long-distance flight of over 3500 kilometres being delayed between 3 and 4 hours, the airline is allowed to reduce the compensation of € 600 by 50%.